You might have seen from the blog posts or from our twitter feeds that Enveloping Shadows recently switched from to Mumble from Ventrilo. Here’s a little story about why we switched and why I’ve fallen completely in love with Mumble.
Primary Target Can Suck It
A few months ago, the small company that used to manage our Ventrilo server got bought out by Primary Target. They changed our server information, and then a slew of technical difficulties began.
The lag was unbearable for weeks. Vent would disconnect randomly at the most inconvenient times, kicking everyone out of the raid. We ended up raiding at least once on a public vent because ours crapped out in the middle of Heroic Putricide 25, while we were learning it. To add insult to injury, Primary Target apparently “lost” the prepayment our officers made for the original server. And their customer service was plain awful – the officers got in touch with them to try to figure out what was going on, and got no information whatsoever. Their customer service sucked and gave us no hope that anything would get better, anytime soon.
After a few weeks, our poor officers sighed and decided we’d have to move. Since we were switching anyways, we opted to give Mumble a try.
Mumble For The Win
I don’t know all the technical differences between Mumble and Ventrilo, nor do I really care about going into them in this blog post. You can go read plenty of other sites for that. As a tank, a very talkative person, and a weekend raid leader, here’s my impression of Mumble post-switch.
1) Sound Quality
It just plain sounds better. Vent sounds awful and scratchy in comparison. And voice modulation! I know you can do this with Vent, but Mumble does it so much better! Hearing the whole raid swoon as Mumble automatically modulated down the voice of a certain holy pally who enjoys screeching at the raid when something goes wrong… it was truly amazing.
2) People Can Talk Over Each Other
We have a talkative vent. People talk right over poor Rhidach constantly – he doesn’t just have to yell, he has to really moan and groan and threaten to quiet us all down, and even then people will start right back up with the banter when he’s done going through a strat. We will gleefully poke at each other, mock each other, and discuss everything from class changes to whose child is cuter straight through into a progression pull until a difficult game mechanic (or an irritated tank) shuts everyone up. We will also enter into a strategy discussion – a ton of us will – with equal gusto, and we like to hang out in vent for hours after raids. When we learned Heroic Putricide and Heroic Sindragosa, the hardest adjustment might have been to keep vent “clear” for plague call outs, healer calls and tank swaps.
We talk over each other. A lot. Vent sounds like crap when two people try to talk at once. Mumble doesn’t sound perfect, but you don’t get that crazy feedback noise, and you can hear everything said by each person.
3) No Latency. No Delay.
I have a lot of silly pet peeves. Raid calls are one. I get very, very irritated when someone takes it upon themselves to call something out and they call it out late. I watch raid warnings and listen to vent simultaneously, and I can’t tell you how many times I’ve seen a raid warning pop and heard a call just a half second or second later… and thought, with irritation, “That wasn’t exact. Why call it out?”
Little did I know, this was a Vent delay issue, not a raid awareness issue. Because as soon as we switched to Mumble, that mysterious and hard to quantify delay just… disappeared. I now hear calls simultaneous with raid warnings.
Oh my god, it’s beautiful. It’s so beautiful. As a raid leader, I was sold from the first Heroic LK pull. You don’t understand until you hear someone call a Defile target RIGHT AS the raid warning pops. It’s really cool.
Check out my post a few days ago on Heroic Halion, where I talk about how the healers yelled at people who had Combustion. I’d be willing to bet that Mumble over Vent made a difference as far as response time goes. I am an aural person. I respond better to sounds than visual cues, which is why I always play with game sounds on. Switching to Mumble was a game-changing experience for me.
The End Result
I don’t know if Rhi feels as strongly as I do. I know the whole raid was extremely skeptical, especially the day we lost about half an hour before raid while everyone found the client and installed it. And yet within an hour or so, everyone was completely sold on the new service.
Even though we’ve had some technical difficulties with Mumble, too, the people we’ve got the server from have been great about communicating with us when something goes wrong and when it’s likely to be fixed. Customer service is really worth a lot. No one’s said a thing about returning to Vent. I’m sure Mumble isn’t for everyone, but it sure has worked well for us.
Links: Here’s a nice little Youtube video with a display of Mumble’s latency vs Vent’s latency. The Mumble website, and a link to Multiplay, the company we bought our Mumble server from (they’re great!)





I was crushed yesterday (150% damage!) when I saw the first of forty people to tweet a link to the announcement by Blizz that they were intentionally breaking the AVR mod in the next patch. That sucks.



